The MoonLight™ lamp brings a soothing and magical glow to any room. Designed to resemble the moon, the MoonLight™ offers soft, adjustable LED lighting that is perfect for bedrooms, living rooms, or offices. Portable and rechargeable, the MoonLight™ allows you to create a relaxing ambiance anywhere, whether for reading, meditation, or as a calming night light. Its elegant design makes MoonLight™ not only a functional lamp but also a beautiful decorative piece, ideal for gifting to loved ones. Enhance your home with the warm, serene glow of MoonLight™ and enjoy the perfect blend of style, comfort, and practicality.
Traccia il tuo ordine qui sotto:
Shipping Policy
At Virex, we are committed to delivering your products quickly and safely.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Please note that during peak seasons or promotional periods, processing times may be slightly extended.
Shipping Time
Estimated delivery times vary depending on your location:
United States: 5–10 business days
Europe: 5–12 business days
International: 7–15 business days
Shipping times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Duties
For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Delayed or Lost Packages
If your package is delayed or appears lost, please contact us at virexyp.222@gmail.com We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Address
Please ensure that your shipping address is correct before completing your order. Virex is not responsible for packages delivered to incorrect addresses provided by the customer.
Return Policy
At Virex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase (order number or receipt).
Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.
Non-Returnable Items
Certain items may not be eligible for return, including:
Final sale or discounted items
Gift cards
Personalized or custom-made products
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Return Policy, please contact our support team at:
Email: virexyp.222@gamil.com
We’re here to assist you and ensure your experience with Virex is smooth and satisfying.
